About Jitbit Helpdesk
Jitbit Helpdesk is one of the most popular help desk software providers on the market. Our main focuses with Jitbit Helpdesk are on productivity, ease-of-use and simplicity. At the same time there are some incredibly...
Jitbit Helpdesk is one of the most popular help desk software providers on the market. Our main focuses with Jitbit Helpdesk are on productivity, ease-of-use and simplicity. At the same time there are some incredibly powerful features in the app that will take your customer support to another level.
Unlike other help desk apps we want to help you do your job, not just be another tool that you have to use. That's why in addition to all the standard help desk features we offer such features as canned responses, technician collision detection, smart Knowledge Base article suggestions with machine learning and more.
Jitbit Helpdesk for iOS allows you to access your help desk from your device. We know that many people are away from their PCs quite often and we wanted to offer a solution so that you could stay productive on the go.
Features include:
* View all the tickets the same you do on the desktop
* Search through all your tickets
* Select view modes: Unanswered, Unclosed, All, etc.
* Filter by category and assigned to you
* View and reply to tickets
* View attached files and attach your own
* Insert canned responses and links to knowledge base articles into your replies
* View ticket details and change priority, category and assignee
* Change ticket statuses
* Delete, close or mark tickets as spam
We try to add new features to our help desk mobile app every month or so.
Jan 17, 2024
Version 4.10
* Add support for Multiselect dropdown custom field type
* Fixed long tech names when picking an assignee
* Fixed user lookup
* A lot of design fixes
* Fixed opening the ticket link in the system browser
* Support for line breaks in non-HTML signatures and greetings
Previous Versions
Here you can find the changelog of Jitbit Helpdesk since it was posted on our website on 2016-10-04 07:14:56.
The latest version is 4.10 and it was updated on 2024-04-22 09:40:38. See below the changes in each version.
Jitbit Helpdesk version 4.10
Updated At: 2024-01-17
Changes: Jan 17, 2024
Version 4.10
* Add support for Multiselect dropdown custom field type
* Fixed long tech names when picking an assignee
* Fixed user lookup
* A lot of design fixes
* Fixed opening the ticket link in the system browser
* Support for line breaks in non-HTML signatures and greetings
Jitbit Helpdesk version 4.9
Updated At: 2023-09-09
Changes: Sep 9, 2023
Version 4.9
Bug and design fixes
Jitbit Helpdesk version 4.8.2
Updated At: 2023-08-02
Changes: Aug 2, 2023
Version 4.8.2
Bug fixes
Jitbit Helpdesk version 4.8
Updated At: 2023-07-12
Changes: Jul 12, 2023
Version 4.8
Bug fixes
Jitbit Helpdesk version 4.6
Updated At: 2023-07-03
Changes: Jul 3, 2023
Version 4.6
* Rich text editor when writing a reply or a new ticket
* New login flow
* Bug fixes
Jitbit Helpdesk version 4.5.1
Updated At: 2023-03-16
Changes: Mar 16, 2023
Version 4.5.1
* Fixed editing text custom field in the ticket details
* Fixed editing selection combo custom fields in the ticket details and when creating a new ticket
Jitbit Helpdesk version 4.1
Updated At: 2022-08-03
Changes: Aug 3, 2022 Version 4.1
* Show attachments along with file sizes in replies and tickets (not just on the ticket details page)
* Ability to sort tickets
* Full subscribers management: see ticket subscribers, add and remove them, select recipients for your replies
* Stable real-time updates in the ticket list and ticket view - no need to manually refresh
* Fixed new comment textbox capitalization behaviour
* Show a loading overlay while a reply is being submitted
* Showing ticket integration data in ticket details
* Support for default values in custom field dropdowns
* Dark theme automatic text contrast
Jitbit Helpdesk version 3.8.2
Updated At: 2022-03-09
Changes: Mar 9, 2022 Version 3.8.2
Fixed bugs
Jitbit Helpdesk version 3.8
Updated At: 2021-12-08
Changes: Dec 8, 2021 Version 3.8
* Fixed "Login with Google"
* Fixed comment bar styling in the light theme
* Added loading indicator when creating a ticket
* Fixed autogrow textarea on new ticket text area
* Fixed opening a new ticket from a push notification
Jitbit Helpdesk version 3.7.2
Updated At: 2021-09-08
Changes: Sep 8, 2021 Version 3.7.2
Fixed "Login with Google"
Disclaimer
Official App Store Link
We do not host Jitbit Helpdesk on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Apple and passed their terms and conditions to be listed there. We recommend caution when installing it.
The App Store link for Jitbit Helpdesk is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
